Atlassian Cloud Program Manager

CONTEXT

In the vibrant landscape of innovation and research, seamless collaboration and efficient project management are the bedrock of groundbreaking discoveries. Our client, VITO, a globally recognized independent research organization, is embarking on a transformative journey. They are moving from their established on-premise Atlassian ecosystem to a fully cloud-native environment. This isn't merely a technical upgrade; it's a strategic leap to unlock new levels of agility, scalability, and collaborative power for their diverse teams, from scientific researchers to administrative support. The challenge lies in migrating years of institutional knowledge, complex workflows, and thousands of users without disruption, all while optimizing the new cloud platform to perfectly align with their unique R&D and operational needs. This story is about enabling a future of accelerated innovation through a modern, interconnected digital workspace.

ACTIVITIES

As the Atlassian Cloud Program Manager, you will be the chief architect of this digital transformation, ensuring a smooth and successful migration and ongoing optimization. Your key responsibilities include:

• Migration Strategy & Execution: Developing and leading the comprehensive program plan for migrating all Atlassian on-premise instances (Jira, Confluence, Bitbucket, etc.) to the Atlassian Cloud.
• Solution Design & Configuration: Collaborating closely with internal technical teams and key stakeholders to design, configure, and customize the new Atlassian Cloud environment to meet specific organizational requirements.
• Expert Advisory: Providing authoritative expert advice on Atlassian Cloud best practices, features, integrations, and security considerations to optimize its utilization.
• New Project Setup & Governance: Establishing clear guidelines and processes for setting up new projects and spaces within the cloud environment, ensuring consistency and adherence to governance policies.
• Change Management: Driving user adoption through effective communication strategies, training programs, and support structures to ensure a seamless transition for all users.
• Vendor & Stakeholder Management: Liaising with Atlassian support, third-party vendors, and internal departments to resolve issues and ensure alignment on program goals.
• Performance & Security Optimization: Continuously monitoring the cloud environment for performance, security, and cost-effectiveness, implementing improvements as necessary.

EXPECTED ACHIEVEMENTS

Your leadership will culminate in a fundamentally enhanced collaborative infrastructure that drives VITO's mission forward:

• A successful, on-time, and disruption-free migration of all Atlassian instances to the cloud, minimizing impact on ongoing operations.
• A highly optimized, secure, and user-friendly Atlassian Cloud environment that significantly boosts team collaboration and project management efficiency.
• Increased adoption and proficiency in leveraging Atlassian Cloud tools across the organization, fostering a more agile and interconnected workforce.
• Clear, standardized processes for project creation and management within the cloud, ensuring scalability and consistency.
• Enhanced data accessibility and security, contributing to VITO's overall digital resilience and strategic agility.

ENVIRONMENT

• Atlassian Stack: Jira Software, Jira Service Management, Confluence, Bitbucket, Trello, Atlassian Access
• Cloud Platform: Atlassian Cloud, AWS/Azure (underlying infrastructure if applicable)
• Migration Tools: Atlassian Cloud Migration Assistant, third-party migration tools
• Methodologies: Agile (Scrum, Kanban), Program Management frameworks
• Collaboration: Microsoft 365, Teams
• DevOps Tools: Integration with CI/CD pipelines, Git repositories
• Skills: Strong understanding of cloud architecture, data migration strategies, user management (SSO, SCIM), API integrations, and security best practices.