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Robotics Program Manager

Lead a high-stakes program to migrate a significant portfolio of robotic process automations to a state-of-the-art platform, ensuring seamless transition and minimal business disruption. Orchestrate complex interdependencies, drive strategic change, and cultivate cross-organizational collaboration to deliver a transformative robotic capability.

CONTEXT

In an era where efficiency and innovation are paramount, robotic process automation (RPA) has become a cornerstone of operational excellence. Our client, a major player in its sector, is embarking on a strategic transformation to consolidate and optimize its robotic workforce. This involves a monumental initiative to migrate 83 critical robots from their existing Client Servicing infrastructure to a brand-new, dedicated Robotics platform, a move bolstered by a strategic partnership with a leading global consultancy. This isn't merely a technical migration; it's a strategic realignment to unlock greater scalability, resilience, and advanced capabilities for their automated processes. As the Program Manager, you will be at the helm of this complex journey, navigating intricate technical challenges, managing diverse stakeholders, and ensuring a seamless transition that underpins the client's future operational efficiency.

ACTIVITIES

  • Design, structure, and meticulously steer the end-to-end program for migrating 83 robots, defining scope, objectives, and success metrics.
  • Develop and manage comprehensive program plans, including detailed roadmaps, timelines, resource allocation, and budget oversight.
  • Implement robust program governance frameworks, ensuring alignment with strategic objectives and effective decision-making.
  • Lead cross-functional teams, fostering collaboration between business units, IT, client servicing, and the strategic partner.
  • Develop and execute a proactive change management strategy, addressing potential resistance and ensuring smooth adoption of the new platform.
  • Act as the primary point of contact for all program-related communications, providing regular, transparent updates to senior leadership and stakeholders.
  • Identify, assess, and mitigate program risks and issues, developing contingency plans to maintain momentum and ensure uninterrupted service.
  • Oversee the end-to-end monitoring of the migration process, ensuring quality assurance and adherence to technical and business requirements.

EXPECTED ACHIEVEMENTS

  • Successful, on-time, and within-budget migration of all 83 robots to the new dedicated Robotics platform with minimal disruption to client servicing operations.
  • Establishment of a highly scalable and resilient robotic ecosystem, significantly enhancing operational efficiency and strategic agility.
  • Achieved high levels of stakeholder satisfaction through effective communication and proactive management of expectations.
  • A measurable improvement in the performance, maintainability, and governance of the migrated robotic processes.
  • Cultivation of a strong, collaborative working relationship between the client and the strategic partner, setting a precedent for future joint initiatives.

ENVIRONMENT

Robotic Process Automation (RPA) platforms (e.g., UiPath, Automation Anywhere, Blue Prism), Project/Program Management tools (e.g., MS Project, Jira, Azure DevOps), Agile methodologies (Scrum, SAFe), Change Management frameworks (e.g., PROSCI ADKAR), Stakeholder Management tools, Communication platforms (e.g., SharePoint, Confluence, Teams), Risk Management frameworks, IT Service Management (ITSM) tools.